Export or delete your account

Both live in Settings → Privacy and data.

Export your data

Before you start

• Access to the email address on your account. The download link is emailed there.

Steps

1. Open Settings → Privacy and data.
2. Under Export account data, choose Export my data.
3. Open the email we send and download the file. The link works for 24 hours.

When it works

The button changes to Email sent, and the email contains a JSON file with your profile, links, collections, and the last 90 days of your activity log.

Common problems

Delete your account

What is deleted and what is kept

• Deleted: your links, videos, collections you created (including ones in team workspaces), bio page, domains, API keys, webhooks, comments, and activity log. Your paid plan is cancelled and your short links stop working.
• Kept: payment and invoice records that Stripe and Qorlivo must keep for tax and accounting. Team and brand workspaces are not deleted with your account.

Export your data first if you want a copy.

Before you start

• If you own any team or brand workspaces, give each one a new owner or delete it first. Until you do, the page shows Give these workspaces a new owner first and the delete button stays off. See Work with your team for how to transfer ownership.

Steps

1. Open Settings → Privacy and data.
2. Choose Delete account.
3. Read Delete your account in 30 days? and choose Schedule deletion.

When it works

The page shows Account scheduled for deletion with the date your account will be permanently deleted, and we send a confirmation email. Until that date you can cancel and keep everything.

Cancel a scheduled deletion

Open Settings → Privacy and data and choose Cancel deletion before the date shown. We email you to confirm.

Common problems