Payment is processing or activating
What to do when the page after checkout says your payment is processing, your plan is activating, or the payment couldn't be checked.
Last reviewed: October 1, 2026
After checkout, Stripe sends you to a page that checks your payment. It re-checks every few seconds for about a minute.
What you see
| Title | What it means |
|---|---|
| Payment confirmed, activating your plan | Stripe confirmed the payment. Your plan usually switches on within a minute. |
| Your payment is still processing | Your payment method takes longer to confirm, for example a bank payment. |
| We couldn't check the payment yet | The page couldn't reach a result right now. |
| Sign in to see your payment status | The result is only shown to the account that started checkout. |
| Checkout didn't finish | No payment was completed. You weren't charged and your plan hasn't changed. |
Before you do anything
Don't pay again. Waiting or checking never charges you a second time, and Qorlivo keeps one subscription per account.
Fix it
- Choose Check again on the page.
- If it still isn't active, open Settings → Plan and billing. It always shows your current plan and invoices.
- For Your payment is still processing, wait. Your plan switches on as soon as the payment confirms, and we email you.
- For Sign in to see your payment status, sign in with the account you paid with.
- If the page says the checkout belongs to a different account, sign in with the account that paid.
When it works
The page says your plan is active, and Plan and billing shows the new plan with its renewal date.
Still stuck
If billing still shows your old plan after an hour, or you see a charge without a plan change, email support@qorlivo.com with the time you paid and the email on your account.